Refund policy
We have a 14-day return policy, which means you have 14 days from the date you receive the last item in your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.
How to Start a Return
To request a return, please submit your request through your customer account at:
https://account.zoxaier.com
Returns must be requested within 14 days of receiving the last item in your order.
After you notify us that you wish to return an item, you must send the item back to us within 14 days of submitting your return request.
Items returned without first submitting a return request may not be accepted.
If your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.
You can contact us at zoxaiers@gmail.com if you have any questions regarding your return.
Return Shipping
Unless otherwise stated or required by applicable law, the customer is responsible for the cost of return shipping.
If you receive a defective, damaged, or incorrect item, please contact us before returning the item so we can review the issue and provide appropriate instructions. In such cases, we may cover the return shipping costs where applicable.
Shipping Costs
If you exercise your right to withdraw from your order, we will refund the cost of standard delivery.
If you selected a more expensive delivery option, such as express, priority, or premium shipping, we will only refund an amount equal to the standard delivery cost. The additional amount paid for premium or express delivery is non-refundable.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Please provide your order information and, where appropriate, photographs of the issue so that we can evaluate the situation and determine the appropriate resolution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law. These may include:
- Products marked as final sale or otherwise identified as non-returnable before purchase.
- Personalized or custom-made products.
- Products that cannot be returned for health, hygiene, or safety reasons once unsealed or used.
- Perishable goods, where applicable.
- Gift cards.
- Other products specifically identified as non-returnable on the product page.
If you are unsure whether a particular product is eligible for return, please contact us at zoxaiers@gmail.com before sending it back.
Nothing in this policy affects any mandatory consumer rights that apply to your purchase under applicable law.
Exchanges
We generally do not process direct exchanges.
If you would like a different size, color, or product, the fastest option is to request a return for the original item and, once the return is approved, place a separate order for the replacement item.
European Union — 14-Day Right of Withdrawal
If your order is shipped to a customer in the European Union, you generally have the right to cancel your order within 14 days after receiving the last item of the order, without providing a reason, subject to applicable legal exceptions.
To exercise this right, you must notify us within the 14-day withdrawal period through your customer account at:
https://account.zoxaier.com
After notifying us of your decision to withdraw, you must send the goods back within 14 days.
Returned goods must be handled appropriately and, where applicable, must be returned in their original condition, with tags and original packaging.
Where required by applicable law, we will reimburse the payments received from you, including the cost of standard delivery. We will not reimburse additional costs resulting from your choice of a more expensive delivery method.
Refunds may be withheld until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Certain statutory exceptions to the right of withdrawal may apply.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, we will process the refund to your original payment method.
Refunds will generally be processed within 10 business days after approval. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
zoxaiers@gmail.com
Contact Us
For questions about returns, refunds, or exchanges, please contact us:
Email: zoxaiers@gmail.com
Return Portal: https://account.zoxaier.com